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PROTX Secure Credit Card Transactions

About Us is a safe, efficient and easy to use website. By operating as an internet only tackshop we are able to keep our overheads low and offer you the best prices for our products

Your views are important to us, if you have any suggestions or comments please email us at

Our contact details are as follows

Postal and Registered address:

The Tack Seller Ltd
Rowland House
215 London Road

Customer services telephone:
+44 (0)1923 677033 (between 9am & 5.30pm)
+44 (0)7909 694947 (out of office hours)

Customer services email:

Sales email:

Company registration: 5083006, incorporated in England & Wales
Making A Purchase
Making a purchase is simple. Just browse our Catalog, and click on any items that you wish to buy, select the correct size and colour then add them to your shopping cart. After you have finished browsing, click on "Checkout" in the top right corner of the screen and you will be asked for a few details that we need to be able to satisfy the order

We accept credit/debit card payments by major credit/debit cards, Visa and Mastercard

Purchase methods;

Online (credit or debit card)
Post (follow the checkout procedure and choose 'cheque with order' option)
Telephone (call with your order requirements and payment details)

If you are a customer from a non-UK country please call to discuss your requirements and shipping on +44 (0)1923 677033
Shipping And Handling
- delivery is free of charge within mainland UK for all orders over £25

- delivery is charged at between £1 and £4.95 (within mainland UK) depending on the weight of your items

- deliveries to Republic of Ireland, Channel Islands and Scottish Islands will be charged at £8.95

- deliveries will be made by Royal Mail or Parcel Force depending on the value and weight of your item

Delivery Schedule
- your order will be processed upon receipt

- we commit to despatching goods within 3 working days of receipt of order (although this is usually within one working day)

- in the unlikely event that we need to split your order we will telephone or email you

- your delivery address can be different from the billing address. If you would prefer the delivery to be made to your work address or an alternative address, enter those details as the delivery address when you order online
Back Orders
In the unlikely event that your item is not in stock, we will contact you as soon as possible by telephone or email. We will either order the item for you or offer an alternative, similar product. If we need to order a product for you, we aim to deliver within 5 working days
Tax Charges
For orders made from the UK 17.5% VAT is included in the stated prices

Credit Card Security
The Tack Seller uses the bank approved PROTX system for secure online credit card transactions. Connections to the PROTX server are encrypted with 128bit SSL (look for the padlock on the payment page). PROTX utilise government approved firewalls and encrypted databases
Reaching Us
If you need to contact us

- email us on

- call us on +44 (0) 1923 677033 or +44 (0) 7909 694947 (out of hours)

- write to us at The Tack Seller Ltd, Rowland House, 215 London Road, Apsley, Hertfordshire, HP3 9SE
Privacy Policy
The Tack Seller Ltd. do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Returns for refund

If you are unhappy with your item, we will refund the full amount excluding delivery costs providing the goods

* have been purchased less than 14 days ago
* are unsoiled
* undamaged
* unused
* and have not been personalised or customised in any way

Returns process

1. Email us on, stating your original order number and that you require a Returns Authorisation Number (RAN)

2. You will be emailed a Returns Form and RAN

3. Complete the form

4. Re-package the goods, if possible in the packaging materials originally used, enclose the completed Returns Form and address parcel to;

The Tack Seller Ltd
Returns Department
Rowland House
215 London Road

5. Return the goods to the post office and ensure that you obtain a receipt for your postage and a certificate of posting and consider insuring your parcel against loss or damage

6. On receipt of goods in satisfactory condition, we will credit your order. Cheque refunds will be made in the name of the original customer. If goods were originally paid for by Credit/Debit Card a refund will be made directly to the card account of the person who originally paid for the goods

Returns for exchange

1. Follow up steps 1 - 5 above, the Returns Form will include a section for you to provide details of the replacement size/colour etc required

2. On receipt of goods, replacement goods will be despatched to your delivery address

If you require your replacement goods to be sent immediately, you should place a further order on the website then request a RAN to return the original goods

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Horse Care Guides
Customer Helpline

  01923 677033
   email us


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